Spicers Returns & Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need proof of your original purchase (e.g. invoice and/or receipt).
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you via email a copy of the goods return note, as well as instructions on how to return your package. Items sent back to us without first requesting a return will not be accepted.
Please note, we reserve the right to charge a restocking fee of 15% of the gross invoice value of the return.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on any stock clearance items sold on a ‘no returns’ basis.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be either refunded via credit note on your trading account (if trading on credit terms) or automatically refunded on your original payment method (if online payment has already been made).
If not approved, we will contact you to inform you of the reason for non-approval.
Please remember it can take some time for your bank or credit card company to process and post the refund too.